The iPhone 4 has everything when it comes to cool factor, with its stainless steel chassis and glass front and back. I can’t help but feel that Apple didn’t take the time to work out the kinks. As beautiful and stylish the iPhone 4 is to look at and hold, and as useful as some of the features it offers are, I can’t shake that feeling that the iPhone 4 is Apple’s own “Vista” moment in tech history.
For a device that is widely regarded as the best of the best in its class of smartphones, it sure has had its fair share of problems in the short time it has been out. Apple’s obsession with form over function has lead it to create a handset that while being advertised as the best smart phone in existance… the phone doesn’t like being held a particular way, and which breaks easily with the smallest of drops
The fact of life is that we hold out handsets the way we hold them without giving it much thought, there is No good or wring way to hold you phone. Accidents also happen, sometimes frequently and dropped phones is something that happens even to the best of us. What Apple seems to have done with the iPhone 4 is create a marvel of engineering that works great in concept, but fails in the real world. Sure, it’s sleek, and stylish, and thin, and it crams a lot of power into a small box, but it’s also fragile and temperamental.
Apple needs to grasp the fact that it now not only sells a mass-market handset, but it’s selling it to a massive market, and these people aren’t necessarily Apple fanboys. These people buy a product because they believe that it is the best in its class, and that it will just work. Preaching to people about how to hold their handsets, selling $30 strips of rubber, or spewing technical specs on the glass used is not good enough. People want a product that they can trust, and that has had the kinks worked out before going to market.
Hype aside, the iPhone 4 feels like a device that’s not been properly field tested. Durability and reception issues should have been worked out long before the device went to market. Apple’s dropped the ball here, but because of the hype, it’s unlikely that the market will punish it for the mistakes.